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ABSTRACT
Learning to Baseline Business Technology David Gore, Marie D. Lee, Kimberly Hopper
bills,
sign
multi--year
contracts,
and
make
purchasing
decisions
without
having
an
overall
technology
plan.
That
plan
includes
a
technology
baseline
to
fully
assess
existing
technology.
A
CIO’s
goal
is
to
align
IT
with
business
goals.
Businesses
must
know
total
cost
of
ownership
and
the
return
on
investment
for
all
technology
purchases
and
monthly
costs.
A
business
must
also
be
able
to
manage
technology
assets
and
best
utilize
resources
across
the
business.
Teaching
students
to
baseline
technology
will
enable
them
to
track
and
manage
costs,
discover
errors
and
waste,
and
consolidate
and
improve
existing
technology.
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