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Quantitative Endosurgery Process Analysis by Machine Learning Method Bojan Nokovic , Andrew Lambe (pages: 1-7) Modelling Student Performance in a Structural Steel Graduate-Based Module: A Comparative Analysis Between K-Nearest Neighbor and Dummy Classifiers Masengo Ilunga , Omphemetse Zimbili , Phahlani Mampilo , Agarwal Abhishek (pages: 8-15) Interoperable Digital Skills for Foreign Languages Education in the COVID-19 Paradigm Rusudan Makhachashvili , Ivan Semenist , Iryna Vorotnykova (pages: 16-20) Education, Training and Informatics Go Hand in Hand in (Foreign) Higher Education Institutions (HEIs) – Case Studies From Live and Online Classrooms Ekaterini Nikolarea (pages: 21-29) Enhancing Pedagogical and Digital Competencies Through Digital Tools: A Proposal for Semi-schooled Language Teaching Programs in Oaxaca, Mexico José de Jesús Bautista Hernández , Eduardo Bustos Farías , Norma Patricia Maldonado Reynoso (pages: 30-35) Railway Track Degradation Modelling Using Finite Element Analysis: A Case Study in South Africa Ntombela Lunga , Masengo Ilunga (pages: 36-50) Continuum of Academic Collaboration: Issues of Inconsistent Terminology in Multilingual Context Cristo Leon , James Lipuma , Marcos O. Cabobianco , Maria B. Daizo (pages: 51-62) Peat Resource Management and Climate Change Mitigation Issues – Case of Latvia Anita Titova , Natalja Lace (pages: 63-70) Using Geospatial Computation Intelligence for Mapping Temporal Evolution of Urban Built-up in Selected Areas of the Ekurhuleni Municipality, South Africa Jo-Anne Correia , Masengo Ilunga (pages: 71-80) Cybernetics and Informatics of Generative AI for Transdisciplinary Communication in Education Rusudan Makhachashvili , Ivan Semenist (pages: 81-88) Navigating Psychological Riptides: How Seafarers Cope and Seek Help for Mental Health Needs Coleen Abadicio , Stella Louise Arenas , Rosette Renee Hahn , Angel Berry Maleriado , Ramon Miguel Mariano , Rodolfo Antonio Ma. Zabella , Genejane Adarlo (pages: 89-98)
ABSTRACT
A Customer Service Chatbot Using Python, Machine Learning, and Artificial Intelligence
This report shows that with the most recent advancements in Artificial Intelligence (AI) and Natural Language Processing (NLP) using generative-pretrained transformers, we can develop robust AI applications to assist customer service departments with question answer systems. This paper addresses the question answering task using an OpenAI Application Programming Interface (API). This report examines how to create an AI question answering application from documents that generated correct answers to questions about those documents. We used two different approaches to create the question answering system. One was to use just the OpenAI API. The other was to use the LangChain framework and libraries. Both applications did answer questions correctly. LangChain used less code with a higher learning curve. The OpenAI API used more code and provided more detailed answers.
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