Journal of
Systemics, Cybernetics and Informatics
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ISSN: 1690-4524 (Online)


Peer Reviewed Journal via three different mandatory reviewing processes, since 2006, and, from September 2020, a fourth mandatory peer-editing has been added.

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Published by
The International Institute of Informatics and Cybernetics


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(A Community of about 40.000.000 Academics)


Honorary Editorial Advisory Board's Chair
William Lesso (1931-2015)

Editor-in-Chief
Nagib C. Callaos


Sponsored by
The International Institute of
Informatics and Systemics

www.iiis.org
 

Editorial Advisory Board

Quality Assurance

Editors

Journal's Reviewers
Call for Special Articles
 

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Integrating Reviewing Processes


Quantitative Endosurgery Process Analysis by Machine Learning Method
Bojan Nokovic, Andrew Lambe
(pages: 1-7)

Modelling Student Performance in a Structural Steel Graduate-Based Module: A Comparative Analysis Between K-Nearest Neighbor and Dummy Classifiers
Masengo Ilunga, Omphemetse Zimbili, Phahlani Mampilo, Agarwal Abhishek
(pages: 8-15)

Interoperable Digital Skills for Foreign Languages Education in the COVID-19 Paradigm
Rusudan Makhachashvili, Ivan Semenist, Iryna Vorotnykova
(pages: 16-20)

Education, Training and Informatics Go Hand in Hand in (Foreign) Higher Education Institutions (HEIs) – Case Studies From Live and Online Classrooms
Ekaterini Nikolarea
(pages: 21-29)

Enhancing Pedagogical and Digital Competencies Through Digital Tools: A Proposal for Semi-schooled Language Teaching Programs in Oaxaca, Mexico
José de Jesús Bautista Hernández, Eduardo Bustos Farías, Norma Patricia Maldonado Reynoso
(pages: 30-35)

Railway Track Degradation Modelling Using Finite Element Analysis: A Case Study in South Africa
Ntombela Lunga, Masengo Ilunga
(pages: 36-50)

Continuum of Academic Collaboration: Issues of Inconsistent Terminology in Multilingual Context
Cristo Leon, James Lipuma, Marcos O. Cabobianco, Maria B. Daizo
(pages: 51-62)

Peat Resource Management and Climate Change Mitigation Issues – Case of Latvia
Anita Titova, Natalja Lace
(pages: 63-70)

Using Geospatial Computation Intelligence for Mapping Temporal Evolution of Urban Built-up in Selected Areas of the Ekurhuleni Municipality, South Africa
Jo-Anne Correia, Masengo Ilunga
(pages: 71-80)

Cybernetics and Informatics of Generative AI for Transdisciplinary Communication in Education
Rusudan Makhachashvili, Ivan Semenist
(pages: 81-88)

Navigating Psychological Riptides: How Seafarers Cope and Seek Help for Mental Health Needs
Coleen Abadicio, Stella Louise Arenas, Rosette Renee Hahn, Angel Berry Maleriado, Ramon Miguel Mariano, Rodolfo Antonio Ma. Zabella, Genejane Adarlo
(pages: 89-98)


 

Abstracts

 


ABSTRACT


E-Government & Public Service Delivery: Enabling ICT to put "People First" – A Case Study from South Africa

Wikus Visser, Hossana Twinomurinzi


The literature on the effectiveness of e-government in developing countries towards improving public service delivery is littered with failure stories. Notwithstanding, the failures have not stopped most governments in developing countries from increasingly turning to ICT, most notably internet based models, as the preferred channel for citizen-centered service delivery. This paper investigated e-government within the developing country context of South Africa. We used the interpretive paradigm primarily because we wanted to increase our understanding of the phenomenon of e-government for public service delivery within the local South African context. The investigation focused on one of the governments primary service delivery programmes – social grants. The analysis of findings suggest that egovernment in South Africa is not aligned to the service delivery philosophy, Batho Pele, and is hence not effective in delivering on the public service delivery mandate. Batho Pele which literally means “people first” is similar to the UNDP Human Development Indicators for development. The contribution of this research can be extended to both practice and IS theory. The research highlights the need for ICT4D, particularly e-government in developing contexts, to firstly be aligned to the current over-arching government philosophies if they are to have any effective impact on service delivery. The practical contribution of the research is a possible framework that could be used to align e-government in South Africa to the government philosophy of service delivery.

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