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Knowledge can get lost when workers leave the company, or it
may be missed when new challenges emerge. Specific
knowledge may be important for the value-added chain of an
organization, and its inaccessibility could be a problem. The
work on this paper seeks to juxtapose this problem with the
concept of intangible knowledge. This concept is developed as
an observation model for particular situations within
organisations, in which specific, useful, knowledge is no longer
available and is being missed.
This paper considers a potentially useful way to deal with
absence of such knowledge by using the social science
approach. In addition to social systems theory, the
communication and cultural science view was selected here to
propose a new understanding of the function of knowledge as a
communicational or cultural parameter within structures and
meanings of a social system. This should facilitate a better
perception of the actions and dynamics inside organizations
regarding knowledge or the lack thereof.
