Evolution of a Corporate Knowledge Management and Knowledge Building Effort: A Case Study of Just-In-Time Training and Support of Laboratory Robotic Workstations Driven Through Online Community Portals

Karen Kearns

This is a case study of the evolution of how a successful knowledge management initiative was achieved in a corporate learning organization. The initiative was centered on providing training tools and documentation of automated laboratory workstations that are utilized by scientists in a drug discovery environment. The case study will address the software tools, processes for content building, and the organizational dynamics that either assisted or blocked the progression of the initiative. Over a four-year period three distinct efforts were implemented, each differed in the particular software tools and focus of the initiatives. This presentation will compare and contrast the elements that provided barriers to success in the first two initiatives and the mechanisms and focus used in the third initiative that proved successful, scalable, and sustainable.

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