ESOC Knowledge Management Roadmap
Roberta Mugellesi Dow, Mario Merri, Adam Williams, Michael Mckay, Markus Kirsch, Marco A. Garcia Matatoros, Siegmar Pallaschke
Generally, the task of a roadmap is to make sure
that from the given starting point we can
achieve the final destination within the
specified constraints. This paper describes the
roadmap developed and followed to implement
Knowledge Management (KM) in ESOC.
Once having recognized the need of KM and
performed some benchmark activities, the first
important step of the roadmap is to lay down
the foundation for KM at ESOC.
This foundation consists of setting up the
organization of KM, performing an analysis of
the knowledge existing in the different technical
domains and conducting the knowledge
coverage and criticality analysis. Based on the
obtained results, an appraisal is performed with
the conclusion that specific actions such as the
development of knowledge capture, sharing and
preservation methodologies in ESOC, should be
followed up.
Next phase of the roadmap is dedicated to
expand existing KM tools as well as designing
and launching new prototypes. The paper
presents also the model developed for the
expansion of the KM system. The model is
based on the application of the Minimum Factor
Law, known earlier in the agricultural field, to
the field of KM. Finally, the last step of the
roadmap is the institutionalization of the KM
system. Full Text
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