A Cognitive Framework for Knowledge-based Process Design
Hans Van Leijen, Walter R.J. Baets
We propose a framework for redesigning knowledge-intensive business processes that is inspired by the knowledge-based theory of the firm, and based on ideas from cognitive science. It views a business process as a problem-solving task consisting of five phases: recognition, decomposition, planning, action and evaluation. The coordination of these tasks among multiple agents is viewed as distributed cognition. We give some general principles for identifying process improvements based on manipulating these phases. Full Text
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